DELIVERY & RETURNS

 

DELIVERY

 UNITED KINGDOM

Next Day Delivery cost £6.45

 All items in stock

We aim to have your order delivered to you the next available working day provided your order is placed before 1.00pm Monday to Friday.

INTERNATIONAL DELIVERY

Within the EU £11.10, outside the EU £11.75

All items in stock

We currently ship via Royal Mail International Signed and Tracked and aim to have all orders made within the European Union delivered within 3-5 working days whilst any orders made outside the EU are likely to receive their items between 5-7 working days provided order is received before 1pm Monday to Friday.

RETURNS AND EXCHANGES 

At In Full Plume we are committed to ensuring the highest level of service.

Whilst hoping you are delighted with your order, if you are not perfectly satisfied we will gladly offer you a full refund or exchange. Simply contact us within 7 DAYS of receiving your item and we will provide you with a returns address. Once we receive the item back we will issue you with a refund. It is your responsibility to cover the cost of any returns.

 We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition and in their original packaging. Infullplume.co.uk reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights. It is your responsibility to cover the cost of the return.

Return requests on full priced or discounted priced items must be initiated within 7 days of delivery through our website via email. We aim to process your refund within 10-14 working days of receipt of your return. It is the customer’s responsibility to cover return postage costs.

If made to order items are cancelled after 7 days this will result in you loosing your 50% deposit. We cannot accept returns on any commissioned or made to order items once you have received them. 

PERSONAL COMMISSIONS & BESPOKE SERVICE

Once we have received an email of your specifications we will be able to give you a realistic time frame of when you are likely to receive your order. You can expect an average time of 2-4 weeks depending on the complexity of the piece required, however, if an order is urgent please contact us and we will do our best to accommodate your needs. We require a 50% deposit upfront on all commissioned pieces.